“A satisfied customer is the best business strategy.”
Michael LeBoeuf, Business Author.
Giving the best service to your customers is an obvious key goal to the success of any business. However, in overseeing day-to-day operations or seasonal projects such as planning a new campaign, businesses may drop the ball on monitoring customer relations.
Not to worry! There are tools that can help your business focus on both its customers and daily operations, at the fore being a Customer Relationship Management (CRM) system. CRM is a software with which businesses can collect, store and manage customer information. A CRM does not just help plan and document deals with your current and prospective customers, it can also optimize business processes and so much more.
Below are our top 5 free CRMs we would recommend for your business.
HubSpot is a cloud-based inbound marketing, sales and customer service software that can help your company attract visitors, convert leads, and close deals. The HubSpot CRM helps organize and track your leads and customers through features like:
- contact management
- meeting scheduling
- leads communication tracking
- customer requests tracking
- email marketing, tracking and notifications
- deals tracking and pipeline management
- automated logging and updating of customer deals & sales activity
- website activity monitoring
- marketing campaigns analysis and reports
- WhatsApp messaging integration
- Gmail & Outlook integration and access to email templates
- live chat & chatbots for your website and so much more!
Yes, all of this is free and your entire team can enjoy the perks! HubSpot allows you unlimited free users that have access to every free feature on the CRM.
Bitrix24 is a cloud-based software available in 2 formats, an online cloud, and a self-hosted version, that is great for communication, management, and collaboration. The Bitrix24 CRM includes features like:
- contact management and storage
- report creation
- file sharing & versioning
- email marketing
- project & document management tools
- social media networking tools and so much more.
While giving you access to at least 90% of their tools, Bitrix24 doesn’t limit you on the number of users you add to their free version; you heard that right! Hop on this platform and see your business experience drastic changes that will directly improve your sales.
Zoho is a web-based CRM ideal for small businesses that allows you to have full flexibility of the sale cycle and includes features like:
- contact & deal management
- proposals, inventory & order management
- lead conversion & management
- live chat and much more.
With up to three users on their free version, the Zoho CRM gives you the space to automate, streamline and trigger instant actions that will leave your customers wondering how you know them so well!
Agile is a cloud-based CRM ideal for small and medium-sized businesses that combines core functionalities of sales, marketing, and service into one unified solution/platform. Agile CRM offers features like:
- contact management
- appointment scheduling
- project management
- landing-page builder and much more.
With the free Agile CRM version, you can have up to 10 users for your growing business! Get started and choose a plan that fits your business needs.
Insightly is a cloud-based visually dynamic and functionally intuitive CRM aimed at small and medium-sized businesses. The Insight CRM keeps your current and prospective customer data in one spot to optimize productivity and has features like:
- contact & lead management
- sales management
- web-to-lead capture
- workflow automation and much more
The free Insightly CRM version allows up to two users…sign-up and get started on improving your customer engagement!
Overall comparison
 Hubspot |  Bitrix |  Zoho |  Agile |  Insightly | |
|---|---|---|---|---|---|
| Ease of use | 4.4 | 4.1 | 4.0 | 4.0 | 3.9 |
| Ease of setup | 4.2 | 4.0 | 4.1 | 4.0 | 3.8 |
| Quality of support | 4.5 | 4.2 | 3.9 | 3.9 | 3.8 |
| Features | 4.3 | 4.1 | 4.0 | 3.9 | 3.7 |
| Overall | 4.3 | 4.1 | 4.0 | 3.9 | 3.8 |
HubSpot is a top quality, easy-to-use CRM with excellent features that is consistently ranked at the top in CRM software comparisons. We are also a certified HubSpot partner so contact us today to get started. Let us do all the heavy lifting so you don’t have to…we will have your business up and running in less than 2 weeks!