Trust is the foundation of Executive Assist Services and includes trusting us to do the right thing with your information. Two main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.
- Your information belongs to you
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When designing and improving our services, our innovation and service teams work closely with our privacy and security teams to design with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
- We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use Executive Assist’s Services), or where we or someone we work with needs to use your personal information for legitimate interests related to their business (for example, to provide you with a service). These “legitimate interests” include:
- preventing risk and fraud
- answering questions or providing other types of support
- providing and improving our products and services
- providing reporting and analytics
- testing out features or additional services
- assisting with marketing, advertising, or other communications
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy. Examples include, providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Executive Assist Services, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not provide you with a different level of service if you choose to exercise any of these rights.
Please note that if you send us a request relating to your personal information, we are obligated to verify your identity before we can respond. In order to do so, we may ask to see documentation validating your identity, which we will discard after the verification process.
If you would like to designate an authorized agent to exercise your rights on your behalf, please email us using the email address we have on file for you. If you email us from a different email address, we cannot determine if the request is coming from you and will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.
If you are not happy with our response to a request, you are welcome to contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.
Where we send your information
We are a Kenyan company that works with and processes data on individuals across the world. To operate our business, we may send your personal information outside of your state, province, county or country. This data may be subject to the laws of the countries where we send it. Should we have to send your information across borders, we will take steps to protect your information and only send your information to countries that have stringent data protection laws. If you would like more information about where your information might be sent, please contact us.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).
How we protect your information
Our teams work tirelessly to protect your information as well as ensure the security and integrity of our platforms. We also have independent auditors that assess the security of our data storage and systems that process financial information. However, we all know technology can be infallible meaning no method of transmission over the Internet or electronic storage format can be 100% secure. This means we cannot guarantee the absolute security of your personal information.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at email@example.com, or at the addresses below.
Att. Chief Operating Officer
Executive Assist Ltd
The Mirage, Tower 2
Waiyaki Way, Westlands,
P.O. Box 100240-00101
Last updated on: 14 July 2020